The Wake County school system announced this morning that a new centralized Transportation Customer Service Center has been established to handle phone calls about bus issues.
Calls that were previously made to the 15 individual transportation districts will now automatically be forwarded to the new central center, which can be reached at (919) 856-7890. A live rep will be available from 8 a.m. to 8 p.m. weekdays with people being able to leave a voice mail with their contact info afterhours.
Wake says the new center means customer service reps "will be better equipped to provide timely information on mechanical failures and other delays, and to contribute to more timely resolution of transportation-related issues." Wake also says the new center will have "significantly increased voice mail capacity," a nod to how parents encountered full mailboxes when they called about their problems during the first month of school.
Superintendent Tony Tata has taken over the job of overseeing transportation since Don Haydon resigned last week as chief of facilities and operations.