The word for Wake County families who think they were incorrectly denied transportation this school year is to ignore the rejection and request bus service anyway.
Wake County school board member Debra Goldman asked Tuesday about parents who've complained about getting letters saying they had declined transportation when they hadn’t done so. Goldman said Wake needs to get word out to these families that they have the option for bus service.
“I would just simply say for parents to ignore the letter," answered Don Haydon, Wake's chief facilities and operations officer.
But Goldman said Wake needs to do more to communicate to these parents who are holding the letter and don't know where to go. She pointed to how phone lines have been so busy that parents haven't been able to get through to ask questions.
Goldman said she was concerned that the other bus problems that have marred the start of the school year had caused attention to shift away from the incorrect denial letters.
Wake had sent out letters two weeks ago telling families they had declined transportation. At the time, school official said they weren't aware of any letters being sent in error despite parents saying they had never declined bus service.