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PS3 problem debriefing

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It took Sony nearly a whole day to even acknowledge the the bug. Meanwhile, the user online community was on it like white on rice schooling Sony.

Sony was obviously caught by surprise. What should Sony have done differently?  Here is an interesting retrospect on the debacle from PCWorld..

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About the blogger

matthewmugMatthew Fortner has been at The News & Observer since 2002. He has a passion for gadgets, cutting-edge technology and all things geek.