One of the biggest complaints gadget consumers have had about Best Buy has been its draconian restocking fee for returned items.
Amid growing online competition, Best Buy has dropped the 15 percent fee on all except special order items.
Best Buy posted the statement in advance of the weekend:
Best Buy continually listens to our customers, and they told us they want to give confidently this holiday season and every other day of the year — and with that comes easier returns. Effective Saturday, December 18, Best Buy is improving its return policy by removing restocking fees for all products except special orders. Customers can visit BestBuy.com for further information.
Matthew Fortner has been at The News & Observer since 2002. He has a passion for gadgets, cutting-edge technology and all things geek.