Hundreds of N.C. Quick Pass transponder users will receive letters notifying them that they may have been double-billed for tolls on the Triangle Expressway, because they also had E-ZPass transponders in their cars.
(See 2/5/13 Road Worrier with reader comments: NCDOT can blame its customers or learn from them. Also see 1/30/13 story with reader comments: N.C. Turnpike Authority double-bills hundreds of TriEx drivers.)
The N.C. Turnpike Authority drafted the letters (see copy attached, below), to be distributed with customer statements, after acknowledging that 800 drivers had paid tolls twice for the same trips in January – through their N.C. Quick Pass debit accounts, and through their accounts with toll road agencies in 14 northern and midwestern states that use E-ZPass transponders. Overpayments charged through Jan. 30 will be credited to their North Carolina accounts.
“For any duplicate charges after this date, please contact our customer service center,” the letter said.
The Turnpike Authority blamed the E-ZPass users for the duplicate billing.
"As a reminder, N.C. Quick Pass account Terms and Conditions permit only one transponder per vehicle," the letter said.
Customers were admonished to avoid driving on TriEx with both transponders. Enclosed with the letters are “read prevention bags” in which the second transponder can be stored, to prevent toll scanners from detecting its RFID (radio frequency identification) chip.