Jim Trogdon, the 2-star general who serves as number-2 guy at the state Department of Transportation, says he'll move quickly to improve customer service at the N.C. Turnpike Authority.
(2/7/13 update: Tata apologizes for 'completely avoidable' billing errors, and promises fix.)
Trogdon responded to Tuesday's Road Worrier column about 800 drivers who were double-billed, because they used both N.C. Quick Pass and E-ZPass transponders, for their trips on the Triangle Expressway. A turnpike official blamed the drivers, saying they should have known not to use two transponders.
"We’ll get that fixed," Trogdon, DOT's chief operating officer, said Tuesday in a 7:40 a.m. phone message.
"I think there’s some pretty basic things we should have done here. And we’ll make sure we get ‘em done. Because the customer expectation voiced I think by the customer service center is way too high -- and it’s not a burden our customers should be shouldering without plenty of assistance.
"So I’ll speak with the secretary this morning and see if we can’t do something fairly quick to address the shortcoming in our performance."
Bruce Siceloff reports on traffic and transportation. A News & Observer reporter, editor and blogger since 1976, he took over the