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Call center operator to expand Rutherford County facility and add 195 jobs

An Ohio-based operated of call centers announced today that it will expand its facility in Rutherford County and create 195 jobs over the next three years.

Ameridial will invest $2.1 million in its facility in Spindale, about 70 miles west of Charlotte.

The company will receive a $100,000 grant from the One North Carolina Fund if it meets hiring and investment goals.

The average annual payroll for the new positions will exceed $4.2 million, plus benefits, the company said. That works out to a salary of at least $21,538 per employee.

The Rutherford County average is $28,392.

Privately held Ameridial is based in North Canton. The company employs more than 800 service and sales professionals at eight centers in Ohio and North Carolina.

Ameridial focuses on call centers for the health insurance industry.

Pepsi to expand Triad call center

Pepsi Beverages plans to expand its Triad call center and add about 200 jobs, the Winston-Salem Journal reported.

Gov. Bev Perdue is scheduled to make an economic-development announcement at 10 a.m. on Monday at 1100 Reynolds Blvd., Winston-Salem, where the company has a call center with more than 800 workers.

The company is expected to receive state and local incentives worth as much as $800,000 if it meets hiring goals.

The new jobs will pay average annual salaries of $36,500, the newspaper reported, citing documents related to incentives approved by Forsyth County and Winston-Salem.

 

ACS to hire 465 at Raleigh call center

Affiliated Computer Services plans to hire 465 people to expand its Raleigh customer-care center.

It's the second time this year ACS has added jobs at the Raleigh center. In April, the company announced it was hiring about 240 workers.

Of the new hires, 125 positions will be permanent and full-time. The other 340 jobs will be temporary for a contract that runs through April. Most of the jobs will pay "above minimum wage" and there are a few management positions that pay more, said ACS spokesman Chris Gilligan.

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