Aetna won't abandon any pregnant women.
In a story on Saturday's front page about the health insurer's contract dispute with the UNC Health Care System, a member who is 35 weeks' pregnant discussed her fears of having to change her doctor and hospital.
Jennifer Marks is scheduled to deliver her baby next month at Rex Healthcare, the Raleigh hospital owned by UNC Health. For Aetna members, Rex is "out of network" now that the insurer's contract has expired, following a fight about how much Aetna should pay UNC Health for medical care.
Marks had filled out several forms with Aetna to make sure she wouldn't face extra charges at the facility and was told she would have an answer within 7 to 10 days.
But Bruce Norman, an Aetna medical director based in North Carolina, called Marks personally today to assure her that her coverage won't change. "He apologized for the confusion," and mentioned seeing the N&O article, Marks said.