Kevin Anderson has worked for the division since 1998. He helped negotiate one of the division’s largest pharmaceutical settlements and worked with the Federal Trade Commission to help enforce Do Not Call laws. He holds undergraduate and law degrees from UNC-Chapel Hill.
Anderson will oversee a staff of 50 that includes attorneys, consumer specialists and investigators.
The division handled more than 21,000 complaints from North Carolina consumers last year, including issues related to unfair loans, foreclosures and debt relief scams.
That number was down slightly from the 22,665 complaints the division received in 2009.
Health care-related complaints have made up the largest percentage of the division’s calls for the past six years, followed by lending and complaints about violations of the state’s Do Not Call law.
Over the past decade, the Consumer Protection Division has helped consumers get back more than $130 million.
The division also runs a program that helps patients navigate the health insurance appeals process, and offers services to ensure the safety of survivors of domestic violence, sexual assault and stalking.